Return & Refund Policy

Eligible returns may be requested within 30 days of payment. This return window starts on the date the order is paid, not on the delivery date.

The short version

• Request the return within 30 days of payment.
• Changed your mind? That is fine. Change-of-mind returns are accepted within the window; you cover the return freight back to us.
• Our mistake or a damaged piece? That is on us. Defective, damaged, or incorrect items are repaired, replaced, or refunded at no cost to you.
• Keep the item unused and in its original condition.
• Contact us before sending anything back. We arrange the return with you and confirm the details in writing.

Cancelling an order

You may cancel free of charge within 48 hours of payment, before your wood is cut. Because every piece is made to order, production begins shortly after that point; once cutting has started, the order follows the return terms below instead. To cancel, email support@timbervintique.com with your order number.

How to request a return

Email support@timbervintique.com within 30 days of payment. Include your order number and the reason for the request. Please wait for Timber Vintique support to approve the request and provide return instructions before sending the item.

Return eligibility

Eligible items must be unused and in their original condition, with the original packaging where possible. A partial refund may apply if an approved return is received in reduced condition.

Items that cannot be returned

• Bespoke custom-size pieces built to your dimensions.
• Custom or personalized items.
• Gift cards.

Change-of-mind returns

If a piece simply is not right for your space, request the return within 30 days of payment and we will walk you through it. For change-of-mind returns, the cost of return freight is your responsibility; for larger pieces we can book the freight carrier for you and deduct that cost from the refund, or you may arrange your own insured carrier. There is no restocking fee.

Damaged, defective, or incorrect items

If your order arrives damaged, has a defect, or is not what you ordered, contact support@timbervintique.com with your order number, photos of the item and packaging, and a short description. We will repair, replace, or refund the piece at no cost to you — including any return shipping we ask for. Please note anything visible on the delivery receipt at drop-off; it keeps the claim simple.

Exchanges

Eligible exchange reasons include an incorrect item, shipping damage, an item that is not as described, or a requested size or color change. Sale items and custom or personalized items are excluded from exchanges. Replacements are arranged after the returned item is received and inspected, subject to availability and current lead times.

Refunds

After the returned item is received and inspected, the refund is processed within 2-3 business days to your original payment method. Depending on your bank or card issuer, it usually takes another 5-10 business days for the amount to appear in your account.

Questions

Email support@timbervintique.com. We usually respond within one to two business days.