Return & Refund Policy

For damaged, defective, or incorrect items, you may request a return or exchange within 30 days of receiving your order. The 30-day window starts on the delivery date.

The short version

• Contact us within 30 days of receiving a damaged, defective, or incorrect item.
• Change-of-mind returns and exchanges are not accepted.
• Damaged, defective, or incorrect items are repaired, replaced, or refunded at no cost to you, including any return shipping we request.
• Contact us before sending anything back. We arrange approved returns with you and confirm the instructions in writing.

Cancelling an order

You may cancel free of charge within 48 hours of payment, before your wood is cut. Because every piece is made to order, production begins shortly after that point; once cutting has started, the order follows the return terms below instead. To cancel, email support@timbervintique.com with your order number.

How to request a return

Email support@timbervintique.com within 30 days of receiving your order. Include your order number, a description of the issue, and photos of the item and packaging. Please wait for Timber Vintique support to approve the request and provide return instructions before sending the item.

Return eligibility

Returns and exchanges are accepted for items that arrive damaged, have a defect, or are incorrect or not as described. Keep the item and original packaging where possible so we can assess the issue and arrange safe return shipping. This policy also covers damaged, defective, or incorrect custom-size, personalized, and sale items.

Items that cannot be returned

• Items returned solely because of a change of mind, including a requested size or color change where the delivered item matches the order.
• Gift cards.

Damaged, defective, or incorrect items

Contact us within 30 days of delivery. We will repair, replace, or refund the piece at no cost to you, including any return shipping we request. Please note visible damage on the delivery receipt at drop-off and keep photos of the packaging to help us handle the claim. We arrange approved return freight and help with repacking. There is no restocking fee for these approved returns.

Exchanges

Exchanges are available for damaged, defective, incorrect, or not-as-described items reported within 30 days of receiving the order. Replacements are arranged after the returned item is received and inspected, subject to availability and current lead times.

Refunds

After the returned item is received and inspected, the refund is processed within 2-3 business days to your original payment method. Depending on your bank or card issuer, it usually takes another 5-10 business days for the amount to appear in your account.

Questions

Email support@timbervintique.com. We usually respond within one to two business days.